Welcome to Riyha Cosmetics. These Terms & Conditions govern your use of our website and the purchase of products from our physical store in Wood Green and our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

ABOUT US

Riyha Cosmetics is a retailer specialising in perfumes, fragrances, beauty products, and related accessories. We operate from our retail store in Wood Green, London, and sell products throughout the United Kingdom via our online store.

ELIGIBILITY

By placing an order, you confirm that:

The information you provide is accurate and complete.

You are legally capable of entering into a binding contract.

PRODUCTS

We aim to ensure that all product descriptions, images and prices are accurate. However:

Product packaging may differ slightly from images displayed online.

Colours may vary depending on your device.

Availability is subject to stock.

We reserve the right to discontinue any product without prior notice.

PRICING

All prices are shown in Pounds Sterling (£).

Prices include VAT where applicable unless otherwise stated.

Delivery charges are calculated separately during checkout.

We reserve the right to change prices at any time before an order is placed.

ORDERS

Your order is considered an offer to purchase our products.

An order is only accepted once you receive an order confirmation email confirming dispatch.

If we cannot fulfil your order due to stock availability, pricing errors or any other reason, we will contact you and issue a full refund where payment has already been taken.

PAYMENT

We accept secure payment methods displayed during checkout.

Payment must be received before goods are dispatched.

We reserve the right to refuse any order where fraudulent activity is suspected.

DELIVERY

Estimated delivery times are provided as guidance only.

We are not responsible for delays caused by couriers, severe weather, customs, strikes or circumstances outside our control.

Risk in the products passes to you upon delivery.

Ownership of the goods remains with Riyha Cosmetics until full payment has been received.

RETURNS AND REFUNDS

We want every customer to be satisfied with their purchase.

ONLINE ORDERS

Under the Consumer Contracts Regulations, customers may have the right to cancel certain online purchases within 14 days of receiving their order.

However, this right does not apply to sealed perfume, fragrance or cosmetic products that have been opened or unsealed after delivery due to hygiene and health protection reasons.

OUR RETURN POLICY

We do not accept returns or exchanges where:

A fragrance or cosmetic product has been opened.

The original seal has been broken.

The product has been used.

The item is not in its original condition.

Unopened products may be returned in accordance with your statutory rights and our returns procedure.

Customers are responsible for return postage unless the item is faulty or incorrectly supplied.

FAULTY OR INCORRECT ITEMS

If you receive a product that is:

Damaged, defective, or supplied in error, please contact us within 48 hours of delivery with photographs where possible.

Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

STORE PURCHASES

Products purchased in-store are not eligible for refunds unless faulty or otherwise required by law.

Exchange requests may be considered at our discretion where products remain unopened and in their original condition.

INTELLECTUAL PROPERTY

All website content including logos, branding, photographs, graphics, text and designs are the property of Riyha Cosmetics unless otherwise stated.

No content may be copied, reproduced or distributed without our written permission.

WEBSITE USE

You agree not to:

Misuse the website, interfere with website security, upload malicious software, use automated systems to access the website without permission.

LIMITATION OF LIABILITY

Nothing in these Terms excludes liability where it cannot legally be excluded.

To the fullest extent permitted by law, Riyha Cosmetics shall not be liable for indirect or consequential losses arising from the use of our products or website.

PRIVACY

Your personal information is processed in accordance with our Privacy Policy.

GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

CONTACT US

If you have any questions regarding these Terms & Conditions, please contact Riyha Cosmetics using the contact details provided on our website or visit our Wood Green store.

TERMS & CONDITIONS